Service desk agent with Chinese (Cantonese)
Requirements:
- Chinese (Cantonese) language level C1,
- English language B2 level,
- Excellent customer and communication skills,
- Readiness to work on shifts (24/7),
- Readiness to work on a daily routine as well as quickly adjusting to incoming tasks. Would be an asset:
- Technical competencies in the print service area.
- Previous experience with L1/L2 remote support including: troubleshooting, diagnosis, resolution, software deployment.
- Your main responsibilities:
- Provide remote L2 Global Support 24/7 to end users,
- Troubleshooting and relating resolution procedures to non-technical end- users,
- Knowledge base maintenance,
- Print Queue Management,
- Deployment of firmware and SafeCom software,
- SafeCom account maintenance,
- Driver Software Distribution,
- Early Warning Health Checks,
- Toner queries,
- Engineer liaison,
- Parts ordering,
- Maintenance of fleet asset inventory,
- Advanced diagnostics, transfer to L3.
- We offer:
- Attractive salary and contract of employment,
- Work in international, flexible and opened IT company,
- Permanent support in daily tasks,
- Wide range of trainings preparing for the position,
- Interesting international projects,
- Welcoming and friendly work environment,
- Multisport and LUX-MED package.
Would you like to join Hemmersbach team? Please send your CV in English: rekrutacja@platformakariery.eu
Please add a statement: „Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb rekrutacyjnych przez „Platforma Kariery” (zgodnie z Ust. z dn. 29.08.1997r. o Ochronie Danych Osobowych, Dz. U. nr 133 poz.883).” We kindly inform you that we will contact only with the chosen candidates.